Client Success Lead

What You'll Do

You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.

You will be responsible for managing contract renewals, updating pricing, and expansions.

You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage.

You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs

You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship

You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

What We Look For

5+ years of B2B client-facing experience; preferably in a high-tech environment

Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)

Excellent customer relationship management skills with the ability to manage strategic accounts

Experience in managing cross-functional projects with a high attention to detail

Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills

Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.

Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred

Comfortable using Salesforce and BI tools

Base Pay Grade - H

Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500

USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents

Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses

Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge

ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

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