Original listing text, shown exactly as published by the company.
The Role
The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service. A successful Cloud Operations Engineer will have a working understanding of Amazon Web Services (AWS) and/or Microsoft Azure and be able to implement and enable processes that support the deployment, maintenance, and operation of cloud-based solutions in a collaborative, cross-functional environment.
What You’ll Do
- Responsible for the day-to-day availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service.
- Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs.
- Troubleshoot and perform the initial triage of failed processes and instances in large scale distributed systems.
- Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items.
- Plan work, identify risks, and provide accurate time estimates of deliverables.
- Communicate effectively with stakeholders including team leads, managers, and directors.
- Provide thorough documentation for all work using strong written skills.
- Follow and implement risk and compliance policies and procedures.
- Actively contribute within an Agile team to ensure continuous improvement of processes, policies, and automation.
- Pursue continuous learning through internal and external training opportunities.
What You’ll Bring
- Bachelor's degree, or equivalent work experience with operating systems and networking.
- Relevant work experience with Cloud administration and automation.
- Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets.
- Strong background in technical support and service delivery.
- Proven record of strong troubleshooting skills and technical abilities.
- Linux and Windows Server Systems experience.
- Working knowledge of BeyondTrust products
- Azure or AWS certifications
- Kubernetes and/or Docker experience
- Scripting experience (PowerShell, Azure CLI, Python, JavaScript, Terraform)
- Familiarity with Agile methodology
Who You Are
- Problem Solving: Open to a wide range of ideas, will consider both traditional and innovative options. Driven and determined to resolve issues, with a strong self-belief and confidence in their ideas and solutions.
- Communication Skills: Ability to engage and appreciate the needs of different audiences. Communicates purposefully and able to address small- to large-sized groups. Keen to express ideas and engage with others.
- Customer Focus: Capacity to interact with customers in an engaging, professional, and courteous way.
- Interpersonal Skills: Has awareness of the way one comes across to others.
- Analytical: Possesses a systematic and problem-solving style. Logical approach to issues, wary of superficial conclusions, prefers to examine relevant information.
- Flexibility: Capacity to cope with the unexpected. Appreciates when traditional approaches no longer work and may be due for a review. Recognizes the need for re-organization, whether a proponent or on the receiving end of change.
- Team Orientation: Open to sharing and receiving ideas and knowledge.
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
