Original listing text, shown exactly as published by the company.
Role & Responsibilities
General
- Global responsibility for collections performance across UK, EMEA, and Rest of World
- Leadership of a multi-layered team structure including Team Leads, Analysts and operational staff
- Ownership of collections strategy, performance framework, and policy
- Delivery of services through a centralised Shared Services hub
- Accountability for ledger quality, cash collection, and credit risk mitigation
Strategy & Leadership
- Define and deliver the global collections strategy aligned to Shared Services objectives
- Set clear targets and performance expectations across regions
- Lead, coach, and develop Team Leads and wider collections team
- Build a high-performing, scalable collections capability in Prague
- Drive a culture of accountability, performance, and continuous improvement
Operational Delivery
- Oversee end-to-end collections activities across all regions
- Ensure consistent execution of processes, controls, and policies
- Maintain ownership of the collections ledger, ensuring accuracy and timely resolution
- Act as escalation point for complex, high-value, or sensitive accounts
- Manage relationships with third-party collection agencies where applicable
Performance Management & Reporting
- Define and track key KPIs (e.g. DSO, collections rate, bad debt)
- Produce regular reporting and insights for senior leadership
- Own collections forecasting and cash flow projections
- Identify performance gaps and drive corrective action
Stakeholder Management
- Partner with Sales, Account Management, and Finance to resolve disputes and reduce overdue balances
- Provide insights on customer payment behaviour and credit risk
- Influence senior stakeholders to support improved collections outcomes
Process Improvement & Transformation
- Identify and implement process improvements to increase efficiency and reduce manual intervention
- Drive standardisation of collections processes across regions
- Support transformation to a centralised Shared Services model
- Leverage reporting and analytics to enable data-driven decisions
Governance & Compliance
- Ensure compliance with relevant credit control regulations and internal policies
- Maintain appropriate controls, audit readiness, and documentation
- Ensure consistent application of policies across all jurisdictions
Skills & Experience
Essential
- Proven experience in a senior collections or credit control leadership role
- Experience managing multi-regional or global teams
- Track record of improving DSO and reducing bad debt
- Strong leadership and people management capability
- Excellent stakeholder management and influencing skills
- Strong analytical and problem-solving abilities
- Experience with ERP/CRM systems (e.g. SAP, Netsuite, Salesforce)
Desirable
- Experience in a Shared Services or centralised operating model
- Knowledge of multi-jurisdictional collections processes
- Experience with collections automation, reporting, or analytics tooling
- Professional qualification (e.g. CICM)
Leadership Capabilities
- Leads a function or critical capability with full accountability
- Sets strategic direction and delivers outcomes through others
- Operates with high autonomy and decision-making authority…
