Collections Specialist

📌 Principal Responsibilities

Facilitate payment arrangements for customers with overdue balances Contact customers via phone, email, and other channels to resolve debts Negotiate payment solutions such as settlements or payment plans Perform daily review of past-due accounts to identify risks Monitor delinquent accounts and take appropriate collection actions Maintain detailed records of customer interactions and actions taken Communicate with customers to clarify issues and understand needs Collaborate with internal departments for timely payment processing Manage shared email inbox and respond efficiently Ensure compliance with company policies and industry standards Escalate unresolved issues to appropriate departments Perform additional duties as assigned

🧠 Minimum Qualifications

Ability to influence using facts, data, and collaboration Strong customer service and multitasking skills Knowledge of order-to-bill processes and customer-facing portals Ability to work under pressure and meet deadlines Excellent written and verbal communication skills Ability to handle high-stress situations calmly Experience managing large and diverse account portfolios High attention to detail and accuracy with data Ability to analyze information and solve problems Strong negotiation skills Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint

🎓 Education & Experience

High School diploma or equivalent At least 1 year of experience in collections, accounts receivable, customer service, or related field Prior AR/collections experience preferred, ideally B2B

🗣️ Language Requirements

**English fluency: minimum CEFR C1 (advanced), C2 preferred **Ability to handle objections and de-escalate payment conversations Must clearly explain account details under pressure

🎙️ Accent Requirement

Neutral or American accent with minimal regional influence Voice samples required for evaluation

✅ Ideal Profile

Strong communicator with customer-facing confidence Detail-oriented and organized Comfortable managing difficult financial conversations Able to work independently after initial on-site training Proactive and solution-oriented mindset

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