Collections Team Lead

About the Role

The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.

This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.

What You'll Do

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in:
• Set, track, and optimize team performance metrics
• Manage customer and vendor communication for payment recovery
• Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

Requirements

3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management in fast-paced environments

2+ years of experience managing a team (ideally 2 to 5 people)

• Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations)

Core Skills: Must-Have

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
• Collections efficiency
• Agent productivity
• Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Ability to make decisions independently and move fast

Nice-to-Have

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM or ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

Success in this Role Looks Like

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes

Job Location: Work From Home / Remote

Working Hours: 7:00 AM - 4:00 PM EST (US Timings), Monday to Friday

Monthly Salary: Competitive salary, depending on experience

At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.