Commercial Operations Coordinator

In this role, you will

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.
• Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation
• Maintain and improve the internal wiki and documentation used by the global commercial team - keeping information accurate, accessible, and up to date
• Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team
• Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions
• Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes
• Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency

Please apply if you have

• At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non-traditional career paths are equally welcome
• Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences
• Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues
• An organised, adaptable approach — you manage competing priorities well and stay effective when things shift
• A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously
• Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required
• Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential
• Curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area.