Communication/ Reservation Agent

About the role

Our Communication/Reservation Agent promotes the hotel and provides information to prospective guests, converts incoming calls into confirmed bookings, and coordinates all details related to each reservation.

What you will do

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Taking telephone, e-mail and fax reservations enquiries.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
• Acquire comprehensive knowledge of the Hotel and the company and keep updated with seasonal changes and new information.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems and high-speed Internet system.
• Responsible for non-phone communication and reservation duties, including processing new bookings, updating and organizing existing reservations, and responding to inquiries received through the reservations email inbox.
• Answers general reservations emails, retrieve and distribute mail and process brochure requests.
• Accepts and delivers wake-up calls and messages in a timely manner.
• Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.

What you bring

• Bachelor Degree / Diploma degree or equivalent experience.
• A minimum of 1 year of experience in same field.
• Excellent verbal communication skills in both Arabic and English Languages.
• Customer service experience.
• Strong sales skills.