Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- You are detail-oriented with good organizational skills and comfortable with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- You have good time management and organizational skills and are comfortable working under pressure.
Desired
- Basic knowledge of Zendesk, Airtable, Looker or similar tools
- Basic understanding APIs and related technologies
- Background in telecommunications is desired.
Location
This role will be based remotely in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
