Conversation Design Intern (Customer Success)

About the role

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents, and designing conversational experiences for virtual agents for both voice and chat. The role is highly collaborative and will require that you work closely with cross-functional team members from Machine Learning, Data Science, Program Management, Customer Success, Product Leadership, and Engineering. You may also work directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.

Responsibilities

• Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers.
• Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite.
• Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between.
• Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed.
• Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards.

Qualifications We Value

• Strong communication skills (verbal and written).
• Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills.
• General knowledge of Conversational AI and natural language processing models.
• Experience working with Python is a plus.
• Experience working any bot design platform is a plus

This posting will be used to fill a newly-created role.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.