Coordinator, Community Management

Responsibilities

• Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
• Conduct positive and proactive outreach to aid in brand awareness and foster brand love
• Escalate consumer inbounds to key channel leads
• Identify and draft new macros based on inbound volume and trend
• Actively engage with our audience on social media by liking, commenting and responding to messages
• Be agile, open and have a ‘rapid response’ approach to our online customers
• Communicate with the customer service team on product orders and promotions
• Be curious to identify NEW content trends, opportunities and trends to social channels
• Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
• Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)
• This position does include some routine responsibilities; the right candidate will be nimble and adaptive

Requirements

• Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
• Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
• Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
• Prior experience in growing and scaling a digital community is a huge plus
• Excellent multitasking, time-management skills
• You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
• The ability to act fast and in real-time
• Have a strong passion for all things beauty
• Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)