Copy Editor

What you'll do

We're looking for an experienced copy editor to ensure all the content we publish reflects our house style and meets our quality bar for excellence. Our Copy Desk sits within the Narrative and Editorial team, and is responsible for copy editing all kinds of marketing content—blog posts, guides, reports, infographics, customer stories, emails, web pages, ads, video transcripts, and more. In addition to editing content, you'll also update and maintain our style guide and other editorial documentation, customize and refine AI writing and editing tools, and improve our operational processes to keep Copy Desk running smoothly.

Responsibilities

• Review and copy edit all kinds of marketing content to apply our style guidelines and uphold our quality bar. Ensure fidelity to our voice and tone, eliminate errors, replace jargon with plainspeak, and turn clunkiness into grace.
• Continuously amend, improve, and clarify our style guide as we encounter and solve new problems, and as our voice and standards evolve.
• Build and maintain AI tools the Copy Desk team can use in the editing process, as well as self-serve tools that marketers can use upstream from bringing content to Copy Desk for review. This requires no technical skills. You'll use our existing internal platform for this.
• Iterate on our existing operational processes for intake, queue and service level management, and quality assurance. Find ways to move faster and do more as we scale and the review volume increases.

Who you are

You're a dedicated copy editor who fully understands the power of clear, precise prose. You have a firm grasp of voice and tone and know how to adapt it across different formats—from email nurture campaigns to educational articles to social media posts. You're a stickler for proper style, grammar, and punctuation. You also bring a strategic and growth mindset to your team—you're ready to drive the programs that reinforce a culture of high-quality writing, and partner with cross-functional teams to continually revise Copy Desk processes.

Minimum requirements

• Minimum 5 years working as a copy editor across channels and experience with a breadth of content formats, in marketing or other fields
• Experience working with a diversity of teams, including those with regional considerations, with an understanding of the subtle differences required to succeed in each context
• A passion for copy editing and a deep understanding of the importance and power of well-written prose
• Bachelor's degree in Marketing, Journalism, Communications, English, Creative Writing, or related field

Preferred qualifications

• Experience working with creative or design teams
• Experience writing and editing technical content…