Original listing text, shown exactly as published by the company.
Responsibilities
- Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.
- Working with customers to resolve issues related to their account, including payments, statements, bugs etc.
- Working with customers
- Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.
- Documenting & logging issues (as well as customer compliments & complaints)
- Part of a 24/7 Customer Support team
Qualifications
- At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts.
- Fluency, clarity, and good diction in English.
- Superb communication, collaboration, and problem-solving skills.
- Proficiency, speed, and accuracy in written communication.
- Great organizational skills & time management abilities
- Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
- Detail-Oriented - we’re a financial services company so being correct about the details matter.
- Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
- Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
- Must be amenable to shifting schedule
- Must live in the Philippines
Schedule
US Hours (Pacific Standard Time)
Compensation
Hourly Rate: Up to $8/ hour
+ Internet allowance
+ HMO…
