Credit Hire / TPPD Handler

What you'll be doing

• Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes
• Triage and manage inbound communications effectively, routing work to support timely claim resolution
• Investigate claims and assess liability and indemnity with policyholders, witnesses and third parties to identify recovery opportunities and make sound decisions
• Keep policyholders informed with clear, empathetic communication throughout their claim journey
• Set and maintain claim reserves and process payments in line with our reserving approach
• Identify intervention opportunities, refer to specialist suppliers, escalate potential fraud or complaints, and support team administration

Your expertise

• Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including challenging hire periods, rates, and credit hire agreements.
• Solid grasp of relevant case law and when to apply it, and confidence discussing liability and indemnity decisions.
• Comfortable setting and maintaining reserves and processing payments within agreed authority levels, with a track record of sound, independent decision-making.
• Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and third parties informed throughout.

Who you are

• You balance commercial judgement with a customer-focused approach.
• You make decisions confidently and know when to escalate for another view.
• You stay organised and prioritise well when managing multiple cases at pace.
• You look for better ways of working and support wider team goals, not just your own caseload.