A on-site role at CDK.
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Original listing text, shown exactly as published by the company.
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Manage case escalations brought up by the customer or internal CDK staff
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Work with Care application teams, assessing priority of escalations and ensuring a successful conclusion
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Engage all departments (Sales, R&D, Product) in critical issue resolution plans as needed.
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Partner with Sales, and Fulfillment with the end goal of making our dealers promoters of CDK. Utilize Vision/Salesforce application to manage open cases and subcases owned.
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Clear understanding of CDK’s business direction and willingness to approach any task for an overall outlook.
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Participate in CDK internal conference calls to represent customer interests and communicate action plans as needed.
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Serve as point person to dealers to help facilitate and coordinate across all CDK departments relating to case resolution.
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Participate in customer meetings remotely and on-site, representing support initiatives and current plans. Identify opportunities and initiate training plans for dealership staff
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Host weekly calls to review case activity and issues related to Customer Care.
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Regular case review to customers requiring extra focus. Ensure movement and assignment.
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Assess dealership risk factors and identify risk mitigation strategies to ensure the continued success of CDK applications and new layered application opportunities.
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Regular reporting of escalation activity. Identify opportunities for improvement.
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Engagement in outage bridges including weekends
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Define what requires additional communication.
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Building and distributing customer facing communication.
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Define the audience on impacted customers.
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Bachelor’s degree or related CDK experience.
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5+ Years of client services, marketing, or sales experience.
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Excellent customer service and listening skills.
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Excellent verbal and written communication skills.
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Above average presentation skills.
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Knowledge of all CDK products, software, and hardware.
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Knowledge of CDK departments and internal processes.
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Knowledge of CDK’s business strategy, operational workings of CDK, product offerings, and automotive industry.
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Ability to work and influence across all levels of the dealership
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Strong multi-tasking experience; multiple assignments, project issues
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Strong collaboration and human resource development skills.
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Ability to analyze situations and determine a course of action and comprehend dealer issues.
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A solution-oriented, strategic thinking, and high-judgment leader
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Saturday work required. Must be able to work some weekends.
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Project management skills.
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Proficient in using SalesForce
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Salary Range: $65,500 - $75,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
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Paid Time Off (PTO)
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401K Matching Program
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Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
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Collection of free and open-source modular Java libraries for processing chemical information (Cheminformatics) and are easy to integrate with other open-source or in-house projects.
Source: company website
