Crypto Settlement Associate

What you'll do

• Oversee daily settlement of Coins.ph on-chain transactions (deposits and withdrawals) - which includes transaction processing, service monitoring, and incident reporting and handling
• Monitor and analyze weekly KPIs, identify gaps and points for improvement, and implement strategies to provide excellent customer experience
• Coordinate with the relevant teams should any crypto deposit/withdrawal issues arise
• Assist the Customer Experience team in handling and resolving escalated crypto deposit/withdrawal concerns and issues
• Able to follow and understand the latest developments in the cryptocurrency space
• Perform other related duties and ad hoc tasks as may be required from time-to-time

Requirements

• Amenable to work on weekends and holidays
• Amendable to work on mid-shift or night shift
• Experience in Operations, Clearing & Settlement, or Reconciliation at a digital asset firm or financial institution
• Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
• Interest in Web3 and with basic crypto knowledge
• Passionate about building long-lasting customer relationships and optimizing processes
• Strong verbal and written communication skills in both English and Filipino
• Strong analytical skills and knowledgeable in Google Suite programs
• Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
• Thinks fast under pressure and solves problems on the go without being overwhelmed
• Trustworthy and able to protect confidential information with discretion…