Original listing text, shown exactly as published by the company.
➡️ What you'll do
- Guide Dutch customers through onboarding: Provide sharp, responsive technical support via email and phone — account opening, documentation, validation. You're the first Qonto experience for customers in the Netherlands.
- Relay customer feedback to Product and Ops: Gather and structure what customers tell you, flag recurring pain points, and contribute directly to product improvements.
- Build and improve internal processes: Update FAQs, dashboards, and macros. Share structured feedback with Ops and Product teams to make the onboarding flow smoother.
- Spot anomalies and take ownership: Identify issues before they escalate, develop new problem-solving approaches, and keep your team informed.
➡️ What we're looking for
- Up to one year in customer support or a client-facing role: You've handled real customer interactions — not just theoretical training. Onboarding or account setup experience is a plus.
- Customer-centric communication: You show empathy, adapt your tone to each customer, and write clearly and professionally in every interaction.
- Detail-oriented and organised: You multitask across cases, keep track of open items, and don't let things fall through the cracks.
- Languages: Native or near-native Dutch & Flemish, fluent in English.
➡️ What we can offer you
- A front-row seat to Qonto's Dutch market expansion: You'll be part of the team building Qonto's presence in the Netherlands — your work directly shapes how Dutch customers perceive Qonto from day one.
- Real responsibilities from the start: A hands-on culture where you make decisions, own your cases, and contribute to process improvements — not just follow scripts.
- A team built on cooperation and growth: Small, close-knit team where everyone has a seat at the table and continuous improvement is the daily standard.
- Tools: Zendesk for support, Notion for knowledge management, and access to AI tools to work faster and smarter.
➡️ Your future manager
Your manager will be Francesca De Zotti, Team Leader for Qonto's Dutch and Belgian onboarding team.
- Her path? Francesca joined Qonto in May 2021 after managing roles at fast-scaling companies, including French tech company Meero. She's built and led the Dutch and Belgian onboarding team from within.
- What does she bring to the team? Deep experience in team management and a passion for market-specific customer service. Her team runs on cooperation, communication, and growth — everyone has a voice and real ownership over their work.
