Customer Delivery Engineer

About this role

• Serve as the primary technical interface for customer missions, aligning on objectives, managing expectations, and ensuring mission success
• Own the full mission lifecycle, from requirements definition and ConOps design through launch, commissioning, on-orbit execution, anomaly triage, and long-term optimization
• Operate Loft spacecraft and payloads on orbit, driving mission execution, anomaly resolution, and performance optimization across the fleet
• Work directly with customers to design and implement mission applications on Loft’s API and operational framework, enabling effective and scalable on-orbit operations
• Develop mission tooling and automation in Python to improve reliability, adoption, and operational scale
• Translate operational experience and customer feedback into concrete product improvements and roadmap input

Must Haves

• 3+ years of experience in an operational engineering environment, such as satellite operations, forward deployed engineering, production infrastructure, backend or platform engineering for live products, or other mission-critical systems
• Experience owning or significantly contributing to production systems operating in real-world, mission-critical environments
• Experience diagnosing and resolving issues in complex, multi-layered systems by tracing failures across interfaces and dependencies
• Strong Python scripting skills and comfort building automation for operational systems
• Experience working across software systems, APIs, and infrastructure such as Docker or similar DevOps environments
• Ability to operate effectively in dynamic, high-pressure environments where requirements evolve and real-time decisions matter
• Strong communication skills and experience working directly with customers or cross-functional stakeholders

Nice to Haves

• Experience with satellite operations, spacecraft commissioning, or AIT
• Experience with spacecraft subsystems such as guidance and control, power systems, or communications systems
• Experience integrating external systems into larger operational architectures
• Experience with configuration languages such as CUE
• Experience operating within a full product lifecycle, translating real-world usage and feedback into system or tooling improvements
• Experience working with international or cross-cultural teams