Customer Director

About the role

As a Customer Director at Faculty, you will spearhead ambitious commercial growth across our Energy Transition & Environment accounts. Blending high-impact strategic consulting with sophisticated AI delivery, you will unlock massive potential for client organisations in the energy sector as well as broader resources and infrastructure.

You will lead multi-disciplinary teams to design innovative data-driven solutions, navigate multi-million-pound programs, and build deep, trusting relationships with senior industry stakeholders. This is an entrepreneurial opportunity to shape the future of energy by turning cutting-edge AI into real-world operational power.

What you'll be doing

• Driving sales growth and implementing strategic plans to hit ambitious multi-million-pound revenue targets across your account group.
• Nurturing deep, long-term relationships with senior budget holders to ensure high client satisfaction and retention.
• Overseeing cross-functional commercial and delivery teams to guarantee high-quality execution of strategic AI programs.
• Coaching and mentoring team members to accelerate both their professional development and project success.
• Proactively identifying innovative, data-oriented use cases that solve novel client problems and demonstrate continuous value.
• Leading complex commercial negotiations, pricing proposals, and contractual agreements for new and existing accounts.
• Representing Faculty at key industry events to build an exceptional sector reputation and expand our market presence.

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Who we're looking for

• You bring a comprehensive background in consulting and client management, typically gained through experience in medium to large-sized consultancies.
• You possess a broad understanding of the energy value chain and/or broader resources and infrastructure-based industries, with demonstrable experience working for relevant players (for example, but not limited to: utilities, suppliers, traders, policymakers/regulators), either directly or via consultancy.
• You possess a natural business development mindset, thriving in high-growth, fast-paced, and pleasantly ambiguous environments.
• You excel at managing complex, high-level stakeholder relationships and can confidently guide clients through large organisational programs.
• You are comfortable working alongside deeply technical teams and possess the curiosity to master and discuss artificial intelligence applications.
• You are an expert at managing detailed deal processes from initial proposition through to complex commercial negotiations.
• You demonstrate a practical, analytical problem-solving style, with a proven ability to translate intricate technical concepts into real business value.

The Interview Process

• Talent Team Screen (30 minutes)
• Introduction to Hiring Manager (60 minutes)
• Discovery Role Play Interview (60 minutes)
• Case Study Interview (60 minutes)

Our Recruitment EthosWe aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.