Customer Excellence Intern

What You'll Do

• Oversee the administration and day-to-day maintenance of Customer Excellence tools used across business process outsourcing partners in the Asia-Pacific region. Ensure these tools are fully functional, reliable, and aligned with operational requirements to support efficient customer service delivery.
• Liaison for all inquiries related to Customer Excellence tools and data. Provide timely assistance, troubleshoot issues, and coordinate with relevant teams to resolve concerns, ensuring uninterrupted support to stakeholders across multiple markets.
• Contribute to the design, development, and implementation of automation initiatives within Customer Excellence tools. Identify process gaps, recommend solutions, and drive projects that enhance efficiency, streamline communication, and create measurable improvements across regional operations.
• Monitor, track, and evaluate the accuracy and completeness of regional key performance indicator metrics for Customer Excellence. Partner with cross-functional teams to strengthen data integrity, generate insights, and support continuous improvement in performance measurement and reporting.