Original listing text, shown exactly as published by the company.
Your day-to-day responsibilities
Regular Customer Excellence Responsibilities
Order Management
- Oversee the entire order process, from submission to the delivery of the final product.
- Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
Satellite Resource Planning
- Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
- Perform SAR image quality control to maintain high standards.
Customer Interaction
- Resolve customer inquiries and complaints promptly.
- Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
- Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
Process Improvement
- Contribute to the enhancement of existing processes and documentation.
- Report to management on key performance metrics and anomalies.
Product Knowledge
- Maintain a thorough understanding of the company’s products, support, and services.
Account Management Responsibilities
Governmental and Commercial Contracts
- Serve as the point of contact for governmental contracts and commercial clients.
- Conduct feasibility studies and effectively communicate results to customers.
Relationship Building
- Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
Training and Progress Monitoring
- Coordinate and conduct service training for both internal and external customers.
- Monitor order progress closely, proactively identifying and resolving potential issues.
Reporting
- Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
What we’re looking for
- Bachelor’s degree in Geography, Remote Sensing, Aerospace, or a related field.
- Proven experience in a customer excellence, account management, or customer-facing operations role.
- Strong analytical and problem-solving skills,Excellent written and verbal communication skills in English.
- Availability for shift work (no night shifts required).
Working at ICEYEAt ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
