Customer Experience Specialist - FT

What You’ll Do

You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle