Customer Happiness Intern - Remote

You will be part of a team of 8. Your role will involve

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

• Analytical mind;
• You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
• Native-level English speaker;
• Availability to work full-time (at least 35 hours per week ) for 6 months;
• Customer support experience is welcomed, but not a necessity.

Bonus Points

• Previous experience working/interest in a marketplace and/or in a creative industry;
• A good dose of ambition, as well as a great sense of humour;
• Fluent in French, Spanish, or German.