Customer Health & Safety Officer

Your day-to-day

• Issue Management & Remediation (Primary Focus)
• Review audit findings and assess supplier safety risks
• Manage remediation actions and track progress through to closure
• Conduct follow-up reviews and escalate unresolved issues where needed
• Maintain accurate audit records and issue tracking
• Audit Programme Coordination
• Coordinate risk-based supplier audits with external providers
• Maintain risk registers and monitor supplier risk profiles
• Prepare risk summaries and recommendations for management review
• Incident Investigation Support
• Support investigations into customer safety incidents and near-misses
• Assist with root cause analysis and corrective actions
• Track incident trends and support legal/CX evidence requests
• Supplier Liaison
• Act as the main contact for supplier health and safety matters
• Drive timely responses to safety concerns and remediation actions
• Support suppliers in meeting loveholidays’ safety standards

Your skillset

• Highly organised with strong attention to detail
• Strong analytical, problem-solving and risk assessment skills
• Confident communicator with excellent stakeholder management skills
• Able to manage multiple priorities and drive actions to completion
• Proficient with reporting, tracking and data management tools
• Understanding of health & safety or compliance principles
• Self-motivated, resilient and comfortable working independently

Desirable

• Experience in travel, hospitality, risk, compliance or auditing
• Health & Safety qualification (or working towards one)
• Experience managing supplier relationships or third-party audits
• Familiarity with incident investigation or root cause analysis
• Interest in using AI tools to improve efficiency and reporting

The interview journey

• Talent Acquisition Partner screening - 30 mins
• 1st stage with Customer Health & Safety Manager plus HR Business Partner - 45 mins
• 2nd stage with Customer Health & Safety Manager and General Counsel in person - 60 mins