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A remote role at Auror.
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As a Customer Onboarding Manager (IC3), you will own the delivery of Customer pilots, and new + existing Customer implementations, ensuring enterprise customers reach value quickly and confidently. You will operate with autonomy on defined work, guiding customers through onboarding, activation, and proof of value while collaborating closely with Sales, Customer Success Engagement, and Product.
This role is hands-on and outcome-driven. You’ll connect customer goals to practical use cases, translate data into measurable outcomes, and support pilot conversion through strong execution and stakeholder engagement. Success is measured by adoption, time-to-value, and pilot outcomes - not just activity.
You’ll be reporting to Aaron Koumi, Senior Customer Success Lead
I joined the incredible team at Auror to be part of the global movement empowering retailers and police to prevent and reduce crime in our communities. It’s not just a job, it’s meaningful work that makes a real difference. Every day, I see firsthand the positive impact Auror has in helping our retail partners stop crime, protect their teams, and create safer environments for everyone.
Our Customer Success team embodies everything that’s great about Auror. They care deeply, bring a high standard of excellence, and never forget to have fun along the way. You can check out my LinkedIn here
You are a dependable executor who balances urgency with quality, owns outcomes, and collaborates effectively across teams.
We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).
With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
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The Ministry of Magic is a secret government of the British and Irish wizarding community in the fictional universe of Harry Potter. It is led by the Minister for Magic, and is first mentioned in Harry Potter and the Philosopher's Stone. Throughout the novels, it is regularly depicted as corrupt, elitist and completely incompetent, with its high-ranking officials blind to ominous events and unwilling to take action against threats to wizard society. It is shown to be a totalitarian wizard ethnostate that controls the rights of wizards, muggles, house elves, and all other sentient creatures with only the humans with magical abilities being able to decide the rights of all. In Order of the Phoenix, Dolores Umbridge was placed at Hogwarts to observe the happenings within the school, and prevent the spread of news concerning the return of Lord Voldemort. It reaches a zenith of corruption, before being effectively taken over by Lord Voldemort. At the end of the final book, following Lord Voldemort's death, Kingsley Shacklebolt is revealed to have become the Minister of Magic.
Source: Wikipedia