Customer Onboarding Manager

About You

• 2-3 years experience working in Customer Success, Customer Education, Onboarding or equivalent
• Persuasion and presentation skills, with the ability to communicate up and down an organization
• Ability to do customer discovery using SPIN methodology or similar
• Passionate about building lasting relationships with customers and colleagues
• Highly empathetic. Ability to actively listen, understand customer pain points and take action
• Enjoy working in a fast-paced organization & easily adapt to changes in roles and responsibilities
• This position is based in the Philippines supporting EMEA-base

Desirable

• Experience working in B2B SaaS
• Familiarity with systems such as Salesforce, Vitally, Gainsight, and Tableau
• Experience working with Medium-sized to Enterprise customers at scale
• Familiarity with project management methodologies such as Agile or Waterfall

How you will spend your time

• You’ll manage a onboard small to medium sized customers via projects in SalesForce, with the objective of quick value realization of SafetyCulture solutions
• Partner with your customers to understand their business goals and challenges that translate into strategies understanding and utilizing SafetyCulture
• A trusted advisor to key stakeholders to enable the best customer experience possible.
• You’ll be a product expert with the ability to advise your customers on SafetyCulture and industry best practices.
• Influence the product strategy to drive adoption and retention by being the voice of the customer.
• Collaborate with the sales team to identify use case expansion as early as onboarding, including performing product demos and plan efficient trials pre-sales Safetyculture Phil Inc.
• Ensure flawless and “warm” handoff from Sales to COM to CSM

Work setup:…