Original listing text, shown exactly as published by the company.
What You Will Do
- Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
- Collaborate with internal technical resources to empower and train customers to use Insider One’s platform and powerful features as efficiently as possible.
- Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider One, to understand their business and technical goals for using Insider One.
- Help drive early adoption, setting KPIs and success metrics for ROI.
- Advocate customer business use-cases to product development
- Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
- Enhance customer experience during onboarding by designing and continually improving processes and materials.
- Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
- Responsible for establishing client’s trust and confidence in Insider One platform
- Help drive early adoption, setting KPIs and success metrics for full ROI attainment
- Where necessary, coordinate effectively with client agencies and third parties to drive desired outcomes
- Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams
- Where applicable, coordinate with the development team to ensure the custom development is up to standard and meets client expectations
- Understand and document client stakeholder roles within an account to ensure smooth & successful transition to the Customer Success Manager team after onboarding
- Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders
- Facilitate exceptional user-enablement training and workshops
Help build the team you want to work with and enjoy rewarding referral bonus
es.
•
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
•
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
