A remote role at Affirm.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Greenhouse) is scanning for, for candidates in Canada, then help you apply.
Original listing text, shown exactly as published by the company.
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Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers.
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Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
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Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types.
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Help identify trends and areas of improvement including agent coaching, quality monitoring and product features
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Participate in the incubation phase of new products and features and assist with ad-hoc projects as needed
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Responsible for independently managing schedules and emails channels in order to drive higher productivity performance and quality scores.
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Proactive willingness to collaborate cross-functionally with other Affirm teams to analyze, assess and resolve complex customer issues
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Initiate document creation, including meeting minutes, N-Pagers, and procedural updates
What we look for
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Willingness to support operation functions on evenings, weekends and public holidays
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Excellent verbal and written communication skills
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Capable of delivering high quality work independently and/or virtually while remaining flexible in a fast-growth environment
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1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc)
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Experience within the financial industry is a plus
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Sound judgment and proactive problem solving skills
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Ability to apply analytical thinking in decision making with keen organizational skills and attention to detail
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Team player with an interest in collaborating with and learning from cross-functional partners
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Strong follow-through and ability to manage competing priorities
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Mac (iOS) and Google Workspace (formerly G Suite) knowledge a plus
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Comfortable with working with Key Performance Indicators (KPIs) to assess and drive performance
Pay Grade - B
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $39,000 - $59,000 CAD
Please note that visa sponsorship is not available for this position.
This posting is for an existing vacancy.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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Affirm is a financial technology company that provides "buy now, pay later" payment options. It allows consumers to split purchases into manageable, often interest-free, installments at checkout.
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