Customer Operations Specialist

About the role

We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat, and get stuck in with operational processes.

This is a full-time role based in our Wellington office, with the flexibility to work from home up to 2 days per week. Standard hours are 37.5 hours, Monday to Friday.

You'll

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
• Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
• Dig into the technical side of the product as you solve customer queries
• Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
• As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers
• Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow

About You

You’re someone who gets real energy from talking to customers and helping figure out solutions. You’ll

• Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to
• Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team…