Customer Service Agent - English (Night Shift)

Now, let’s discuss this role and what you will do to help achieve Fever’s mission

About the role

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break.

You will be expected to

Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.

Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients

• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 00:00 am - 8:00 am with 30 minute break

About you

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High English level (oral & written) and fluent in Spanish and English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-orientated with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Spain

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Spain.