A on-site Customer Success role at Genpt.
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Original listing text, shown exactly as published by the company.
Join our Perth office in a full-time permanent role and deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.
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Provide excellent customer service by managing parts inquiries, requests, and quotes.
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Handle phone services and ensure a professional customer experience.
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Use APG systems to manage parts and inventory.
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Address customer escalations and maintain order records.
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Meet KPIs and focus on continuous improvement.
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Energetic Team player.
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Passionate about customers and service.
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Experienced in customer service, with strong relationship-building skills is highly desirable.
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A self-starter with a proactive, solutions-focused mindset.
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Reliable, punctual, and a confident communicator.
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Prior experience with Parts check and(or) Repair Connection systems desirable
Genpt
Customer Success
154 open roles on Sydicom
