A remote Customer Success role at Moss. Previous experience in customer-facing roles
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About you
Moss
YC F25Customer Success
24 open roles on Sydicom
Moss is building the real-time semantic search runtime for conversational and multimodal AI. Our system enables voice agents, copilots, and chat interfaces to retrieve, reason, and respond in sub-10 ms, delivering the responsiveness that makes AI interactions feel truly natural. If you’ve ever built a conversational or voice AI product, you’ve felt the lag. That moment when an agent pauses and the illusion of intelligence breaks. The bottleneck is almost always retrieval. Each query hops across networks and databases, adding delay and cost. Moss eliminates that gap by keeping retrieval close to where the agent runs. Moss runs natively across browsers, mobile devices, and servers with an optimized vector index built in Rust and WebAssembly. It enables teams to build AI products that feel instant, contextual, and adaptive. The experiences that sustain engagement and unlock new kinds of interaction. For our customers, this translates into tangible business value: stronger user retention, higher conversion, and entirely new product categories made possible by real-time understanding. Moss is already powering production pilots across voice AI and developer platforms, achieving sub-10 ms retrieval and 70–90% token savings compared to traditional pipelines.
Source: Y Combinator
