A remote role at Fivetran.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Greenhouse) is scanning for, for candidates in Japan, then help you apply.
Original listing text, shown exactly as published by the company.
We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.
This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.
This is a full-time, remote position based in Japan.
Technologies You’ll Work
Databases: SAP HANA, Oracle, SQL Server, Postgres
Data Platforms: Snowflake, Databricks, BigQuery, Redshift
Languages: SQL, Python, bash or powershell
Networking: SSH tunneling, VPNs, PrivateLink
Modern Data Stack tools and ecosystem technologies
Customer Adoption & Value Realisation
Own post-sales technical engagement across assigned Enterprise accounts
Drive adoption, optimisation and ongoing usage of Fivetran
Deliver enablement sessions, workshops and best-practice guidance
Monitor account health signals (usage, performance, support trends) and proactively intervene where needed
Ensure customers move from initial deployment to sustained, scalable success
Expansion & Growth Enablement
Identify, validate and execute expansion opportunities across business units, regions and use-cases
Translate customer initiatives into scalable data workloads and technical solutions
Partner with AEs to drive incremental ARR through structured expansion plays
Lead technical validation of new workloads, including workshops and (where necessary) POCs
Replicate successful use-cases across the organisation to accelerate growth
Technical Strategy & Architecture
Act as the chief technical stakeholder for assigned accounts post-go-live
Define and maintain Enterprise Reference Architectures aligned to customer environments
Ensure architectural consistency and scalability across all implementations
Guide customers on best practices for data pipelines, automation, and platform adoption
Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases
Stakeholder Engagement & Alignment
Build and maintain relationships with technical, operational and executive stakeholders
Develop and maintain stakeholder maps and multi-threaded engagement strategies
Run regular technical cadence calls, business reviews and roadmap sessions
Align customer technical strategy with business objectives and commercial plans
Internal & Partner Collaboration
Act as the technical orchestrator across Sales, Professional Services, Product and Engineering
Advocate for customer needs internally, influencing product roadmap and priorities
Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value
Ensure alignment between delivery teams and long-term expansion strategy
Strategic Account Planning
Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs)
Map whitespace opportunities across business units, subsidiaries and use-cases
Maintain a structured view of expansion opportunities and workload pipelines
Align technical execution with long-term account growth strategy
Skills We’re Looking For
Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role
Strong ability to own and drive customer outcomes post-sale, including adoption and expansion
Experience designing scalable data architectures and working within modern data ecosystems
Ability to translate business objectives into technical solutions and measurable outcomes
Strong stakeholder management skills across technical and non-technical audiences
Proactive, self-sufficient and highly organised approach to managing multiple accounts
Comfortable operating strategically while also engaging in deep technical discussions
Experience working with cloud data platforms (Snowflake, Databricks, etc.)
Background in data integration, ETL/ELT or replication technologies
Experience with workload-based or consumption-based sales models
Familiarity with enterprise architecture frameworks and design patterns
Experience working with system integrators or technology partners
#LI-REMOTE
#LI-LA1
Fivetran
YC W13Other
23 open roles on Sydicom
Fivetran automates data movement out of, into and across cloud data platforms. We automate the most time-consuming parts of the ELT process from extracts to schema drift handling to transformations, so data engineers can focus on higher-impact projects with total pipeline peace of mind. With 99.9% uptime and self-healing pipelines, Fivetran enables hundreds of leading brands across the globe, including Autodesk, Conagra Brands, JetBlue, Lionsgate, Morgan Stanley, and Ziff Davis, to accelerate data-driven decisions and drive business growth. Fivetran is headquartered in Oakland, California, with offices around the world.
Source: Y Combinator
