A remote Customer Success role at GitLab.
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Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, continuous deployment, and adoption patterns.
Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time.
Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services.
Provide hands-on onboarding and technical enablement, including education on new GitLab features, releases, and relevant use cases.
Program manage account escalations by clarifying root causes, coordinating follow-up actions, and keeping stakeholders informed.
Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities aligned to customer needs.
What you’ll bring
Practical understanding of Git, common branching strategies, and modern software development lifecycles.
Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures.
Background in customer success, post-sales, or professional services work focused on adoption, retention, and customer satisfaction.
Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services.
Skill in handling escalations in technical environments with clear communication and structured follow-through.
Strong communication, presentation, and organization skills, with attention to detail and analytical thinking.
Ability to apply transferable skills from related roles or industries to customer-facing technical adoption and success planning work.
GitLab
YC W15Customer Success
147 open roles on Sydicom
GitLab is the first single application for the entire DevOps lifecycle. Only GitLab enables Concurrent DevOps, unlocking organizations from the constraints of today’s toolchain. GitLab provides unmatched visibility, radical new levels of efficiency and comprehensive governance to significantly compress the time between planning a change and monitoring its effect. This makes the software lifecycle 200% faster, radically improving the speed of business. GitLab and Concurrent DevOps collapses cycle times by driving higher efficiency across all stages of the software development lifecycle. For the first time, Product, Development, QA, Security, and Operations teams can work concurrently in a single application. There’s no need to integrate and synchronize tools, or waste time waiting for handoffs. Everyone contributes to a single conversation, instead of managing multiple threads across disparate tools. And only GitLab gives teams complete visibility across the lifecycle with a single, trusted source of data to simplify troubleshooting and drive accountability. All activity is governed by consistent controls, making security and compliance first-class citizens instead of an afterthought. Built on Open Source, GitLab leverages the community contributions of thousands of developers and millions of users to continuously deliver new DevOps innovations. More than 100,000 organizations from startups to global enterprise organizations, including Ticketmaster, Jaguar Land Rover, NASDAQ, Dish Network and Comcast trust GitLab to deliver great software at new speeds.
Source: Y Combinator
