A remote Customer Success role at Algolia.
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Original listing text, shown exactly as published by the company.
Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
Scope, shape and present technical workshops to drive Algolia’s adoption
Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
Work across the organisation and escalate as necessary for confirmation of solutions or other options.
Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
Proactively identify and work with the customer to resolve technical risks and bottlenecks.
Provide guidance on how to optimize the use of their environment.
YOU MIGHT BE A FIT IF YOU HAVE
Functional knowledge of JavaScript
Experience with REST API, database management, and web development technologies
Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
Excellence in time management, task prioritization, and evaluation of situational urgency
Travel to customers' locations may be required
Functional knowledge of one of the following: Java, PHP, C#, Objective-C, Swift, Ruby, Python
Familiarity with iOS & Android platforms.
Experience supporting open-source projects & their GitHub communities.
Experience with Shopify, Magento, and Salesforce a plus
#LI-remote
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
On-Target Earnings Pay Range$111,000—$130,000 USD
Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
Algolia
YC W14Customer Success
11 open roles on Sydicom
Algolia is a French proprietary search-as-a-service platform, with its headquarters in San Francisco and offices in Paris and London. Its main product is a web search platform for individual websites.
Source: Wikipedia
