A remote Customer Success role at Nash. 5+ years in a technical customer-facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar.
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We’re hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers. This role is deeply technical and hands-on — you will serve as the engineering-adjacent partner responsible for ensuring customers successfully integrate with and scale on Nash’s platform. From solution design to deployment to ongoing optimization, you’ll guide customer teams through every stage of their technical journey.
As part of the Customer Success organization, you will combine systems expertise, analytical problem-solving, and customer partnership to deliver measurable outcomes. You will help customers architect workflows, debug integration issues, improve performance, and use Nash to its fullest potential. You are the technical backbone of the account — the person customers trust to get it right.
More about Nash
Nash is the platform that powers modern logistics.Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line.
Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion.
We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it.
Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco.
What You’ll Love About Us✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity…
Nash
YC W22Customer Success
21 open roles on Sydicom
Nash enables finance teams to manage all their finance flows in one place and craft their money flow experiences globally. Our ledger-based operating system allows your borderless business to connect all your money accounts, accounting systems, payment service providers, treasury operations, spend management in one place. Our mission is to enable borderless commerce in Africa. We achieve this initially by providing your team with all the finance tools needed to build, scale, and grow your borderless business without the need for a costly and complex in-house infrastructure.
Source: Y Combinator
