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A remote Customer Success role at Clipboard. Relationship management experience not required but strongly preferred
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Original listing text, shown exactly as published by the company.
An indispensable component of Clipboard's marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility.
Your week will be balanced between high-touch customer engagement and internal account strategy, with a laser focus on Net Revenue Retention (NRR). You are an avid problem-solver, a strategic communicator, and a diligent executor who can navigate complex relationships to sharpen your business acumen.
Why a case study first? Since this role is remote and requires a high degree of autonomy, the case study helps us understand how you operate in an asynchronous environment. Specifically, we’re looking at how you interpret written context, navigate ambiguity, and identify opportunities independently.This ensures our first conversation is grounded in your actual work style rather than just a resume walkthrough.
Clipboard
YC W17Customer Success
29 open roles on Sydicom
A clipboard is a thin, rigid writing board with a clip at the top for holding paper in place. A clipboard is typically used to support paper with one hand while writing on it with the other, especially when other writing surfaces are not available. The earliest forms were patented in 1870–1871 and referred to as board clips. Another early version of the clipboard, known as the "memorandum file", was invented by American inventor George Henry Hohnsbeen in 1921, for which he was granted U.S. patent 1,398,591. Related to the clipboard is the Shannon Arch File, which was developed around 1877.
Source: Wikipedia
