Customer Success Manager

Your key responsibilities include

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations.
• Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time.
• Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk.
• Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
• Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.

Requirements

• 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS, fitness, or media industries.
• Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
• Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers.
• Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.

It would also be music to our ears if you have

• Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.

Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Ready to make the world feel your work? Please apply, in English.