A remote Customer Success role at GitLab.
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Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed.
Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.
What you’ll bring
Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
Knowledge of the software development lifecycle, including typical development pipelines and tooling.
Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.
GitLab
YC W15Customer Success
148 open roles on Sydicom
GitLab is the first single application for the entire DevOps lifecycle. Only GitLab enables Concurrent DevOps, unlocking organizations from the constraints of today’s toolchain. GitLab provides unmatched visibility, radical new levels of efficiency and comprehensive governance to significantly compress the time between planning a change and monitoring its effect. This makes the software lifecycle 200% faster, radically improving the speed of business. GitLab and Concurrent DevOps collapses cycle times by driving higher efficiency across all stages of the software development lifecycle. For the first time, Product, Development, QA, Security, and Operations teams can work concurrently in a single application. There’s no need to integrate and synchronize tools, or waste time waiting for handoffs. Everyone contributes to a single conversation, instead of managing multiple threads across disparate tools. And only GitLab gives teams complete visibility across the lifecycle with a single, trusted source of data to simplify troubleshooting and drive accountability. All activity is governed by consistent controls, making security and compliance first-class citizens instead of an afterthought. Built on Open Source, GitLab leverages the community contributions of thousands of developers and millions of users to continuously deliver new DevOps innovations. More than 100,000 organizations from startups to global enterprise organizations, including Ticketmaster, Jaguar Land Rover, NASDAQ, Dish Network and Comcast trust GitLab to deliver great software at new speeds.
Source: Y Combinator
