A hybrid Customer Success role at nitra.
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Original listing text, shown exactly as published by the company.
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Own a large book of business (100+ customers) with clear accountability for consumption, customer retention, and net revenue expansion
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Identify and proactively unblock accounts with low or zero spend
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Drive customers toward consistent, repeat usage of Nitra across finance, marketplace, and AI products
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Monitor daily usage data and take actions to close gaps
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Own retention outcomes
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Reduce churn by proactively identifying risk and intervening early
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Run structured save motions across at-risk accounts
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Deliver expansion and revenue growth
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Identify and execute on opportunities to grow spend and new product adoption
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Drive upsell and cross-sell motions across finance, marketplace, and AI products
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Operate with high velocity
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Run high-volume, multi-channel outreach (phone, SMS, email) with bias to action
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Engage directly with customers to drive decisions and behavior change
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Build and iterate playbooks
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Design, test, and scale repeatable motions for use across the entire team
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Use data, segmentation, and experimentation to improve performance over time
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Translate complex financial and technology concepts into clear, practical steps for non-technical users
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Partner cross-functionally (sales, product, marketing, etc) and across timezones (eng is on Taiwan time) to improve onboarding, handoffs, and product features
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Approximately 5+ years of Customer Success or Account Management experience in a high velocity SMB / Middle Market environment, ranked highly amongst peers as demonstrated through target achievement, awards, promotions.
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Experience owning a large book of business delivering clear performance metrics (GDR, NDR, consumption).
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Demonstrated grit and tenacity, especially within early-stage VC backed environments
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Strong operator mindset and comfort working with data, systems, and workflows to drive outcomes
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Exceptional communication skills, spoken and written, including high volume phone-based outreach
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Ability to simplify complex concepts and drive action with non-technical users
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Strong cross-functional and team orientation with the ability to influence colleagues in different departments, offices, and time zones.
nitra
Customer Success
58 open roles on Sydicom
Nitra is a financial technology company offering modern banking and spend management solutions. Their platform, which includes credit cards and expense management, is specifically designed for healthcare professionals.
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