Customer Success Manager

What You'll Do

• Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
• Own customer rollout, lifecycle management, and renewal for your book of business
• Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
• Proactively build and project-manage intervention plans for at-risk customers
• Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
• Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs

What We're Looking For

• 3+ years of experience managing mid market customers at early-stage tech startups
• Proven ability to turn product usage data into insights that drive customer success and ROI
• Strong analytical skills, comfortable using BI dashboards to inform success strategies
• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively