A remote role at Zūm.
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Original listing text, shown exactly as published by the company.
The District Success Manager (DSM) works as a part of Zūm’s Charter team. The DSM will maintain a pipeline of inbound charter requests from new and established accounts, and work with our operations team to confirm fleet availability and secure the booking with the customers. The DSM will own the entire booking process from initial quote to final booking and confirming yard assignments. The ideal candidate will have experience managing time-sensitive requests with high attention to detail and be comfortable communicating with our service locations and customers. This position is remote.
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Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
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Providing support to multiple Account Executives.
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Utilizing Google Suite to organize and manage communication-related to charter requests
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Learning to use the ZUM admin and charter portals to facilitate the charter booking process
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Overseeing the entire process from initial quote generation to final booking of trips.
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Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
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Maintaining a high level of attention to detail to ensure accuracy and quality of services
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Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
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Being comfortable with handling a high volume of trip requests, even when the work may become monotonous.
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Able to support multiple channels of communication (Phone, Chat, Email).
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1-2+ years of administrative or sales support experience
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Exceptional communication skills, both written and verbal
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Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
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Willingness and ability to quickly learn and use ZUM admin and charter website
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Strong organizational skills and the ability to manage multiple tasks simultaneously
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An understanding of the charter and transportation industry is a plus but not required
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The ability to work effectively in a team and cross-collaborate with different departments
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A detail-oriented mindset, ensuring all charter requests are processed accurately
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A positive and coachable attitude, with the eagerness to adapt to changes and feedback…
Zūm
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Zūm is a leading provider of modern student transportation solutions for school districts. Their comprehensive platform helps manage school bus operations and on-demand rides, prioritizing safety, efficiency, and sustainability.
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