Customer Success Manager - Brasil

What You Will Do

• Your primary responsibility will be orchestrating all efforts to keep adoption and usage high while driving value recognition.
• Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

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• Role Expectations:
• You will be expected to bring strong portfolio management and relationship-building skills to the role. Your ability to manage and nurture long-term relationships with partners will be crucial to success.
• You will also need to have a technical background, which could be gained through either academic education or relevant work experience. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.

What You Will Need

• A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
• 4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
• Knowledge or experience with digital marketing, martech, or advertising.
• Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
• High sense of responsibility and accountability.
• Strategic thinking with excellent project management skills.
• Ability to establish a robust relationship with the assigned customer base.
• Self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption.