Customer Success Manager - DACH Market (m/f/x)

About this role

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.

You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.

What You’ll Do

• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
• Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
• Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
• Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

What You Bring

• You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
• You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
• You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
• You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
• You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.