Original listing text, shown exactly as published by the company.
What you’ll do
Relationship Building
- Build rapport and expand customer/executive sponsorship, creating new champions while fostering relationships with existing ones.
- Manage relationships with program sponsors and day-to-day partners while teaming with Account Management to increase breadth and depth.
- Become a true advocate of your customer’s best interest both internally at BetterUp and with the customer’s leadership.
Value Delivery
- Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations while balancing ROI, scale, and time to market.
- Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
- Demonstrating how BetterUp can solve business problems and align solutions and internal resources to support each customer’s needs.
Account Health & Risk Management
- Be a true champion of account health - proactively monitor early warning signals and take timely action before issues escalate.
- Design and maintain a personal operating rhythm for tracking adoption, value realization, stakeholder alignment, and health across your portfolio.
- Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
- Escalate to leadership appropriately; ensure best-in-class program engagement across all programs, teeing Account Managers up for expansions ahead of the renewal period.
Program & Delivery Execution
- Manage multiple concurrent workstreams and stakeholder groups with the discipline and structure of a program manager.
- Develop and maintain clear documentation of timelines, milestones, risks, and decisions—creating a consistent operating rhythm for your accounts.
- Coordinate cross-functional delivery teams to ensure commitments are scoped, sequenced, and executed on time.
- Contribute to the evolution of our product functionality, product marketing, and internal and customer best practices.
Executive Communication & Change Management
- Communicate clearly and credibly with executive and operating-level stakeholders, including program sponsors at the VP and C-suite level.
- Manage triage and cascade of communications across customer and internal stakeholder groups when issues arise.
- Provide regular and real-time updates on program status, risks, and outcomes in a structured, audience-appropriate way.
If you have some or all of the following, please apply
- 5+ years of software and/or service delivery experience (execution and/or leadership)
- 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
- Minimum 20% travel required (client onsite travel)
