Customer Success Manager (German speaking)

About the role

We're looking for a German-speaking Customer Success Manager to join our Customer Experience team at Pleo. In this role, you'll help own a portfolio of customers to drive adoption and deliver measurable outcomes and be part of the Customer Success Management team as we scale our proactive relationship management and data-driven interventions. If you're excited about optimising customer journeys and solving complex process pain points and are passionate about fintech and customer excellence, then this is the opportunity for you!

Who you'll be working with and reporting toYou'll report to our Customer Experience Country Manager and work closely with teams in Product, Support and Implementation. Our team is highly collaborative and dedicated to securing renewals and preventing churn through strategic coordination.

What you'll be doing

As a Customer Success Manager, you will

• Drive adoption, leading targeted enablement and one-to-many programmes to ensure customers are getting maximum value from the Pleo product.
• Align customer objectives with product capabilities, setting clear milestones and KPIs to track progress.
• Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn.
• Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication.
• Categorise and disseminate customer insights to Product and Operations to inform service improvements and the product roadmap.

Tech stack context: We currently have automated health scoring, and you can expect to work with the following tech stack: HubSpot, Vitally, Slack, and Notion.

What you bring

You'll thrive in this role if you have

• Demonstrable experience and impact equivalent to 2+ years in Customer Success roles.
• Fluency level in German and English (both required for the role).
• A proactive and goal-oriented mindset, driving your own tasks to meet targets without constant supervision.
• Strong consultative skills and the ability to be a trusted business advisor to customers.
• An open, positive, and contagious energy that influences both customers and colleagues.
• A true enjoyment for helping others scale and improve, dedicated to customer growth.
• Excellent empathy and communication skills, capable of connecting with customers on an emotional level.
• A passion for continuous improvement, always seeking to optimise processes and results.
• Experience in a fast-paced, dynamic environment with varied tasks, from customer calls to internal product meetings.

How you'll develop in this role

In your first 6 months at Pleo, you'll

• Lead the adoption strategy for your assigned portfolio to drive measurable impact in customer health and product usage.
• Collaborate with the product team by sharing customer feedback to improve our product and services.
• Grow your skills in fintech best practices, taking on new challenges as Pleo continues to scale.

We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in customer success.

This role is a good fit for you if

• You enjoy the balance of high-level strategy and hands-on execution.
• You are data-driven and like using metrics to tell a story and drive your daily priorities.
• You are used to managing a high-volume customer portfolio while maintaining consistent engagement across all accounts.

This role is NOT a good fit for you if

• You prefer reactive support over proactive, long-term relationship management.
• You find it challenging to navigate complex stakeholder landscapes or manage cross-functional dependencies.
• You prefer a stable, predictable routine over a fast-paced, evolving environment.

The locationPlease note: We are unable to offer visa sponsorship for this role in any of the listed locations.