Customer Success Manager, Greater China

What You Will Do

• Own a portfolio of strategic Greater China accounts across renewals, upsell, and overall commercial health.
• Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs.
• Develop strong relationships with stakeholders across product, legal, compliance, trust and safety, operations, and technical teams.
• Partner closely with Integration Engineering and Legal to support onboarding, deployment, and adoption.
• Maintain customer momentum from contract signature through launch and into expansion.
• Lead renewal and upsell conversations, including commercial alignment, pricing discussions, and negotiation.
• Identify opportunities to expand product usage across additional titles, business units, teams, and markets.
• Monitor account health, surface risks early, and coordinate internal teams to resolve issues quickly.
• Run regular business reviews and strategic check ins that keep customers aligned and moving forward.
• Bring customer feedback and market insight back to Product, Engineering, Legal, and Go To Market teams.
• Maintain strong CRM hygiene, account visibility, and forecast discipline in HubSpot.

What We Are Looking For

• You have 5 plus years of experience in account management, customer success, or post sale commercial roles in B2B SaaS.
• You have a strong track record of managing strategic or enterprise accounts and owning renewals and customer growth.
• You are comfortable operating in complex, multi stakeholder environments and building trust with both executive and working level counterparts.
• You have strong commercial judgment and know how to balance customer partnership with revenue ownership.
• You are organized, proactive, and able to manage multiple priorities across internal and external stakeholders.
• You are fluent in English and Mandarin.

Preferred Experience

• Experience supporting customers in Greater China, especially in gaming, digital platforms, trust and safety, or other regulated technology sectors.
• Experience with upsell or expansion ownership inside existing enterprise accounts.
• Ability to communicate technical concepts clearly to business stakeholders.
• Experience working across cross border teams and navigating both local market expectations and global company processes.
• Familiarity with privacy, compliance, or age assurance related issues.