A hybrid Customer Success role at Pigment.
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As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts.
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Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.
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Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio.
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Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
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Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
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Lead the development of the Pigment community through thought leadership, events, and developing best practices.
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Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
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You have significant experience in customer success, account management, or a similar role within a software/SaaS company.
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You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
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You have experience with AI customer engagement strategies, automation technologies and platforms.
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You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
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You have curiosity in new technology adoption and enjoy working with best in class Products.
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You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
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You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
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You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
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Fluent in English.
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You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
Pigment
Customer Success
40 open roles on Sydicom
Pigment offers a unified business planning platform that helps companies manage financial and operational planning. It enables users to build forecasts, budgets, and reports with real-time data for more informed decision-making.
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