A remote Customer Success role at Fresha.
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Original listing text, shown exactly as published by the company.
Project Management & Onboarding (60% Focus)
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Own the Onboarding Lifecycle: Confidently map out business requirements, communicate project plans, and manage timelines, pre-scopes, and technical configurations to get partners live efficiently.
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Manage a High-Volume Funnel: Efficiently build, launch, and train 40 to 50 accounts per month, driving an average onboarding lead time of 7 business days.
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Build Premium Ecosystem Profiles: Demonstrate high attention to detail to ensure quality partner profiles are built on the Fresha Ecosystem (including Booking Software, Marketplace, and Fresha Pay).
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Data Coordination: Communicate clearly with off-shore teams to ensure accurate manual data entry and migration.
Relationship Management & Retention (40% Focus)
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Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) post-onboarding.
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Drive Partner Success & Value: Help partners maximize the full value of Fresha, naturally driving SaaS adoption, monetization, and feature activation.
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Protect Retention & Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active, engaged, and highly satisfied.
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Cross-Functional Collaboration: Work closely with Business Development, Marketing, Product, and Customer Experience teams to ensure a flawless partner journey from day one.
Experience
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2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.
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A Project Management Mindset: Project coordination experience or certification is highly desired. You love timelines, clear expectations, and moving pieces.
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A Passion for Success over Sales: A genuine desire to help partners solve problems and grow their businesses.
Skills & Attributes
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Strong Organization: Comfortable handling a high-volume onboarding funnel while maintaining high-touch relationships with existing accounts.
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Strong Verbal & Written Communication: with the ability to influence partners, manage expectations, and effectively collaborate upwards.
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Industry Knowledge: Experience working in or with the Beauty & Wellness sector is a huge plus.
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Proactive Team Player: A self-starter who is comfortable with ambiguity, adapts quickly to change, and is happy to "roll up their sleeves" to assist the team.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
We aim to complete the entire interview process and deliver feedback within 3 to 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Fresha
Customer Success
37 open roles on Sydicom
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Source: company website
