Customer Success Manager (Spanish speaker)

Your key responsibilities

• Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
• Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
• Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
• Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

What we're looking for

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
• A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.
• CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
• Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
• Languages: native-level Spanish and fluent English are required. Italian is a plus (the team is based in Milan).