Original listing text, shown exactly as published by the company.
About the role
- As an early employee, you'll receive equity compensation
- Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout Mexico, Latin American, California and Washington)
- Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium
- We move fast, and sometimes this means staying late or working weekends
- Our team is close-knit & highly driven, and while you will report to our Director of Customer Success, you’ll work directly with our CEO and entire team
- We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed.
- You'll take on a pioneering role in the customer success function of a fast-growing startup having a real impact on American agriculture.
What you’ll do
- Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
- Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
- Execute and build on our customer training procedures so our customers can learn our technology easily.
- Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
- Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.
What makes you a good fit
- You are fluent/native-speaking-experience in both English and Spanish, and have agriculture-specific experience and comfortable with agriculture terminology both in English and Spanish.
- Outstanding, customer-centric communication skills.
- Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
- You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.
- Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
- Ability to effectively communicate technology topics from our engineering team to our customers.
- Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across Mexico, Latin America, California and Washington state).
- Experience working with ERP systems and CRMs (HubSpot, Salesforce).
- Ability to coordinate effectively across various stakeholders in large, enterprise organizations.
If you're looking to help make a positive impact in the world by building the future of farming, come join us!
